The benefits of invoice approval automation are widely known, however finding an affordable solution that is easy to use, enterprise wide, and can be modified to adhere to your specific business rules and processes can be hard to find.
Productivity and efficiency is greatly improved.FileBound provides solutions for projects other than claims (W9’s, checks, etc.).FileBound enables access to the claim images from anywhere.Clerical time was cut by 80% for managing “no match” claims.Pre-processing software increased matching and auto adjudication rates.Scanning and Data Capture are consistently completed by the next business day.Turnaround times was significantly reduced.Claim images are indexed and uploaded to FileBound.
All claims are processed with ValiData prior to importing into Claims System.Data Capture is performed and output in ANSI 837 5010 (EDI).EDI is routed to an OnCourse Secure FTP.Scanned claims are uploaded to the FileBound Content Management Software providing web access to the claims for internal and remote employees. After the data capture is performed the claims move through the same workflow as the EDI claims. This eased staffing / training issues and eliminated the need for scanning equipment. OnCourse provided a front-end solution for mailroom, sorting, scanning and data capture. Claims data is now run through a robust matching and validation process that significantly increases auto matching rates. A second initiative was to outsource their entire paper claims process including Mailroom, Scanning, Data Capture & Document Management Software.Ī proprietary OnCourse service called ValiData was implemented to perform Provider and Eligibility matching. Additionally, they wanted the ability to route claims to a number of trading partners prior to loading into their Claims software. The ability to perform Provider and Eligibility matching prior to loading claims into their system was essential to the project. The customers primary goal was to streamline the front end of both their EDI and Paper claims. “I expect to decrease each day,” Wigley said.OnCourse helps streamline the front-end claims workflow far a Large Midwest based TPA. Wigley said she is confident the problem has been resolved. With all of the schools trying to access Oncourse, the server got too busy. The programmers found the database problem and fixed it.Īnother issue arose the second week when the server overloaded. Rosters on Oncourse loaded slowly for two days during the first week. However, there were still problems this semester. There is an ongoing process to get the option removed from the faculty computers. “There were over-the-top efforts to minimize the problem,” Wigley said. Throughout the summer, the “remember my Web sites” option was removed from all of the computers on campus except for faculty machines. Since browsers like Firefox store a Web site’s information every time, the ILTE received complaints about having trouble accessing Oncourse. It went from black to red.Ĭhanges were also made to computers across campus to help make accessing Oncourse easier. Students can now change the number of tabs that show at the top of their workspace through the preference option.Īnother noticeable change was made to the navigation menu. “Students use Oncourse to access information,” Wigley said. Katy Wigley, instructional design and technology specialist with the Institute for Learning and Teaching Excellence, said changes to the grade book and blogs were made to add functionality for the faculty. Oncourse went though some minor changes through the summer, with most of those modifications being made for the faculty.
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